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Frequently Asked Questions

What is New Era uPVC Windows and what is the company known for?

New Era uPVC Windows is a complete solution provider for uPVC windows, doors, and partitions, with over 20 years of experience in the industry. The company is known for using premium materials - Eroline 100% lead-free uPVC profiles, Geviss and Kinlong hardware, and Saint-Gobain glass to deliver windows and doors that combine durability, thermal insulation, noise reduction, and low maintenance. New Era handles everything from measurement to installation.

What are UPVC doors and windows?

uPVC stands for Unplasticized Polyvinyl Chloride - a rigid, highly durable plastic used to make window and door frames. Unlike traditional wood or aluminum, uPVC does not rot, rust, or warp. It offers excellent thermal insulation, noise reduction, and weather resistance, making it a popular choice for modern homes and commercial buildings. uPVC windows and doors also require very little maintenance compared to other materials.

What profile is used in New Era uPVC windows and doors?

New Era uses Eroline uPVC profiles, 100% international, lead-free profiles known for precision engineering and consistent quality. These profiles are ISI-certified and carry a 20-year warranty covering both structural defects and color retention. Eroline profiles are chosen for their superior dimensional stability, which means the frames stay straight and functional across decades of use and changing weather conditions.

What hardware brands does New Era use?

New Era uses hardware from Geviss and Kinlong, two internationally recognized brands known for precision-engineered fittings. The handles are made from zinc alloy for strength and a premium finish. All hardware carries a 10-year manufacturing warranty, which covers defects in materials and workmanship. Handle colors are available in white, black, brown, and dark brown, matching New Era's seven profile color options.

What glass does New Era use in its uPVC windows and doors?

New Era supplies Saint-Gobain glass, one of the world's most trusted glass manufacturers. Glass thickness ranges from 5mm to 22mm depending on the application, whether it is a standard window, a heavy door, or a partition requiring soundproofing or thermal performance. Saint-Gobain glass is selected for its clarity, durability, and consistent quality, ensuring long-term performance.

What warranty does New Era offer on its products?

New Era provides a 20-year warranty on uPVC profiles, covering discoloration and manufacturing defects, including color fading and lamination peeling. Hardware carries a separate 10-year manufacturing warranty covering defects in fittings and mechanisms. These are among the strongest warranties offered in the uPVC window and door segment, reflecting the company's confidence in the materials it sources.

Will the uPVC frame color fade or the lamination peel off over time?

No. New Era's Eroline uPVC profiles are engineered to resist color fading and lamination peeling under normal conditions. In the unlikely event that discoloration or peeling occurs due to a manufacturing defect, it is fully covered under the 20-year profile warranty. This warranty specifically includes color retention, giving homeowners long-term assurance that their windows and doors will look as good years later as they do on day one.

Does the 20-year warranty include free service visits?

The 20-year warranty covers profile defects, including discoloration and manufacturing faults, while the 10-year warranty covers hardware manufacturing defects. For specific details on service support, the number of service visits covered, and the conditions for warranty claims, we recommend contacting New Era directly before placing your order.

Does New Era offer customized uPVC windows and doors?

Yes, New Era offers full customization for uPVC windows, doors, and partitions. Windows are manufactured based on the exact measurements taken at your site by the New Era team. Profile colors, glass thickness, hardware finish, and frame design can all be tailored to your project requirements. New Era manages the complete process, from measurement to production to installation, ensuring the final product fits your space perfectly.

What colors are available for uPVC window handles?

New Era's zinc alloy handles are available in white, black, brown, and dark brown, designed to complement the seven profile color options available for uPVC windows and doors. This means the handle finish can be matched or coordinated with the frame color, creating a uniform and polished look for your home or commercial space.

How long does New Era take to complete production and installation?

After final measurements are taken at your site, New Era completes production and delivery within 15 working days for standard profiles. For laminated profiles, unshaped windows, or folding doors, the production timeline extends to 30 working days. Installation takes place after delivery and typically takes 12 to 20 days, depending on the scope of work. New Era handles the complete process, including measurement, production, and installation.

Who is responsible for measurement and installation?

New Era takes full responsibility for site measurement, window processing, and installation, including all hardware fittings and glass. The client is only required to provide scaffolding if a metal grill is being fixed, along with electricity access and adequate space to store materials and tools during installation. Unloading charges may apply if there are any union-related issues at the site.

How do I clean and maintain uPVC windows and doors?

uPVC windows and doors are very low maintenance. To clean the frames and glass, use a mixture of mild dish soap and warm water with a soft microfiber cloth. Avoid abrasive cleaners, harsh chemicals, or rough scrubbing pads, as these can dull the surface. The hardware mechanisms can be periodically checked for smooth operation. Unlike wood, uPVC never needs painting, sealing, or anti-rust treatment.

Are New Era uPVC windows and doors eco-friendly?

New Era uses Eroline profiles that are 100% lead-free, eliminating one of the most harmful substances historically associated with PVC manufacturing. Lead-free uPVC is safer for indoor environments and more environmentally responsible. uPVC windows also contribute to energy efficiency by providing thermal insulation that reduces the need for air conditioning, lowering a building's energy consumption over time. The long product lifespan, backed by a 20-year warranty, further reduces replacement waste.

What are the payment terms for ordering from New Era

For orders above ₹1,00,000, New Era requires 60% of the invoice value at the time of purchase, with the remaining 40% to be paid before delivery. For orders below ₹1,00,000, full payment is required in advance. Quotations are valid for 30 days from the date of issue. Contact New Era to receive a detailed quote based on your specific requirements.

Why should I choose New Era uPVC over other window and door brands?

New Era differentiates itself through the quality of materials it uses, including ISI-certified Eroline lead-free profiles, Geviss and Kinlong hardware, and Saint-Gobain glass, combined with end-to-end service responsibility. With 20 years of industry experience, the company handles measurement, manufacturing, and installation in-house. The 20-year profile warranty and 10-year hardware warranty reflect confidence in the quality of its products. For buyers looking for a reliable, single-point solution with premium materials, New Era is a strong choice.

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